2/28/2023 0 Comments Victorias secret delivery timeThe app thinks it's the website - I continuously still get the pop up at the top that says "download the mobile app" even though I am on the app. Give me back the VS of the 80, 90’s and 2000’s when you could count on always finding what you need, a nice variety of basic and sexy stuff, swimsuits and trendy clothes plus excellent customer service. They discontinue favorite bras and I can see a serious dip in quality of the panties over the last 3-4 years.Īfter 25 years as a customer - not to mention watching my Mom shop at VS my entire life… I think I’m just about done. That doesn’t even get into the terrible shopping experience, like severe shortage of available basics and no in way to request in-stock notifications. I hate the location of the back and forward down below, Im constantly clicking in the wrong spot and have to start all over. Want to scroll items and skim? Well if click into and click back and you go all the way back to the top. Updating items within the cart is not possible, and accidentally or even intentionally put the same item in your cart… it doesn’t merge together quantities… it lists them separately so it’s hard to tell how many of an item you have and you have to click back into the item to change the quantity. I’ll stick primarily reviewing to the app, which is at best cumbersome to use. It absolutely baffles me that a brand like VS has such terrible customer/user experience after so many decades in business.
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